Dispatcher Customer Showing Red

Overview

If a customer name appears in red on the Dispatcher board, this indicates there is an active broker hold at the terminal or rail.

What is a Broker Hold?

A broker hold means there is a Pier Pass / TMF (Terminal Maintenance Fee) due for the container. This fee must be paid before the container can outgate from the terminal.

What You Should Do

If you see a red customer name on the Dispatcher board:

• Verify with the terminal whether a hold is present.

• Check if Pier Pass / TMF fees have been submitted.

• Resolve the broker hold to proceed with dispatching.