Overview
Drivers may receive the following error message when attempting to log in to the PortPro mobile app:
“Your account has been blocked. Contact administrator for support.”
This typically occurs after too many failed login attempts using an incorrect password.
How to Resolve
Go to Drivers > Driver Profiles.
Search for and open the profile of the affected driver.
Click the “Unlock Driver” option located in the top left of the profile.
(Optional) You can also reset the driver’s password by clicking the key icon in the driver profile.
Once unlocked, the driver will be able to log in again using the correct password.
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